Originally Posted by AlsoFishes
We were mis-sold their service by their
sub-contractor. Our contract is with Parcel Force, not the subcontractor they choose to use. As it is ParcelForce refuse to talk to me, the owner of the goods, they will only talk to my friend in GB, so I can do zilch.
ParcelArse also lied about the return address being missing, it was right there on the returned parcel.
In the case of the Royal Mail Country prohibited lists you are dealing with two Layers of utter Idiots:
1) The Customs Idiots who write the lists and post them in an unclear manner and
2) the Royal Mail low IQ staff who try to interpret it and put it on their website.
hence for their banned
list for Portugal
you wrongly get:
Printed Books, Newspapers, Posters, Plans
Plastics and items made Thereof
Photographic or cinematographic products
Clocks and Watches
Miscellaneous manufactured articles
etc. etc. as strictly PROHIBITED!
You might have thought someone at Royal Mail would by now have spotted their website lists are nonsense...
Here is the actual customs list on PDF, Portugal starts page 1020: http://www.upu.int/uploads/tx_sbdown...ArticlesEn.pdf
For arms you have: Articles admitted conditionally, All arms requiring the authorization of the public safety police (Sub 24J air rifles and Pistols don't, so legal to import into Portugal)
Basically they are all a complete shower of incompetent 5hit like most things in GB and I am glad I emigrated. Shouldn't have tried to buy something from there.
Do you work for them?
The contract is with the consignor not the consignee, therefore PF will only talk to the consignor. in any incident of mis-selling the supplier must deal with it's agent, in order to do so the consignor has to prove mis-selling actually occurred. Get your friend (the consignor) to complain about the mis-selling, compo could be available if proved, but only based on the loss (postage costs).
Your friend fell foul of the rules, it's not uncommon when so many exist. ALL rules are available for checking, the problem is nobody ever wants to check ALL of them. Remeber it's not only postal rules of the UK, but also the receiving country and Air Freight legislation.
Just because you know it's a low powered old piece, doesn't mean everyone else involved understands that, with that in mind don't be surprised if the smaller parcels get intercepted and possibly destroyed or returned.
As for "shower of incompetent ****", don't use em then.... Get off your arse and pick it up yourself, that way you guarantee top class service. I'm sure with a bit of effort you can get an airline to accept you and said rifle onboard.