Originally Posted by Shaun
I'm happy to report that Easy Jet today confirmed that they would be refunding our flight costs and offering us each a £100 Easy Jet voucher. They would also meet other expenses incurred such as travel and parking costs.
We would like to thank all those that showed us support and those that wrote to Easy Jet on our behalf. In particular we would like to thank Rob Farnworth for all the work that he did in helping resolve the issue.
Let's hope that future travel with Easy Jet will be easier as a consequence of our experience. I plan to book for Euskadi 2015 in October and will report back about my experience.
On a personal note - although I am now not out of pocket I am still gutted that I could not spend those few days with our Basque, Spanish and international friends.
hasta el próximo año
Shaun (Andy and John)
Some conciliation at Least mate, well done those involved and obviously Rob for his efforts on everyone's behalf